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CHANGES OR RETURNS
Cancellation, return and size change policy Can I return a product? Most products purchased on customeuropa.com can be returned, provided they keep the original packaging and are in perfect condition. Including accessories, documentation and original packaging, otherwise the asset will suffer a depreciation. In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those products configured to measure (personalized) will not be accepted. You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods. Once the merchandise has been received in our warehouse, and after checking the state of the merchandise, the amount will be reimbursed, in accordance with the method of payment made by the client, except in cash, which will be reimbursed by bank transfer and, in any case, within a period not exceeding 14 calendar days from receipt of the returned merchandise. The direct cost of the return of the good will be assumed by the client as stated in the LGCU. Can I change a product? Most of the products purchased at customeuropa.com can be exchanged, as long as they keep the original packaging and are in perfect condition. There are some exceptions and certain deadlines to be able to make the return. In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those products configured to measure (personalized) will not be accepted. You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods. Once the merchandise has been received in our warehouse, and after checking its condition, the change will be made. The direct cost of the return of the good will be assumed by the client as stated in the LGCU. What are the terms for the return or exchange of a product? The return terms detailed below will start counting from the delivery of the order: • 15 calendar days: for all the products on our website • 7 calendar days: for products with defects or defects. The product must be unused, unmounted and in perfect condition. Including accessories, documentation and original packaging, otherwise the asset will suffer a depreciation. In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those products configured to measure (personalized) will not be accepted. How do I return or exchange? Contact our Customer Service 34 670034027 or ricardo@customeuropa.com where they will inform you of how to start the change process. Once the merchandise has been received in our warehouse, and after checking the state of the merchandise, the amount will be refunded or exchanged. For returns, the direct cost of returning the goods will be assumed by the customer as stated in the LGCU. Expenses incurred for transportation, and which will not be reimbursed, will be subject to the following conditions: - Less than 50 euros, only the amount of the items will be reimbursed. - More than 50 euros, an amount of 15 euros will be subtracted in the peninsula and the Balearic Islands. What if I receive the order and the product has a defect or defect? First of all you must take some photos proving the defect and send them to ricardo@customeuropa.com or by WhatsApp 34 670034027 along with your contact information. After analyzing the product and verifying the defect, customeuropa.com will take care of the freight corresponding to the recovery of the defective article and the shipment of the correct article. The maximum term to request the exchange or return of the defective item is 7 business days from the date of receipt of the order. What if the product does not correspond to the order placed? customeuropa.com will bear all the costs. Both collection of the wrong product and the delivery costs of the correct order. You will not re-send merchandise until the product that has been returned or exchanged has been verified in our warehouses, as well as the condition of the packaging and its accessories.
